Big “I” WV Staff
Traci Nelson
CEO & President, Big “I” West Virginia
2006 Kanawha Blvd. E. • Charleston, WV 25311
Phone: 304-342-2440
Email: traci@omegawv.com
Traci Nelson serves as the CEO and President of Big “I” West Virginia, leading the association’s strategic direction, member engagement, and statewide initiatives to strengthen and support the independent insurance agency system. With a deep commitment to advocacy, education, and industry advancement, Traci works closely with agents, company partners, and stakeholders to ensure Big “I” WV remains a powerful voice for independent agents. Her leadership, expertise, and dedication continue to drive the organization’s mission and enhance the resources and opportunities available to insurance professionals throughout West Virginia.
Melissa Morgan
Member Services Coordinator
2006 Kanawha Blvd. E. • Charleston, WV 25311
Phone: 304-342-2440
Email: missy@omegawv.com
Melissa Morgan serves as the Member Services Coordinator, providing essential support to agency members and ensuring they receive the resources, information, and assistance needed to succeed. Known for her responsiveness and dedication, Melissa plays a key role in membership communication, program coordination, and day-to-day operations. Her commitment to service helps strengthen member engagement and enhances the overall support provided to professionals across the state.
Lora Ball
Programs Coordinator, Big “I” West Virginia
Phone: 304-342-2440
Email: lora@omegawv.com
Lora Ball serves as the Programs Coordinator for Big “I” West Virginia, where she oversees the planning, coordination, and execution of the association’s events, education programs, and member initiatives. She works closely with agents, company partners, and volunteers to deliver engaging, high-quality programs that support professional development and strengthen the independent agency community. Known for her organization, creativity, and attention to detail, Lora plays a key role in enhancing the member experience and advancing the mission of Big “I” WV.
Marie Toney
Senior Executive Sales Associate, Big “I” Professional Liability
Big I Advantage® – Agency Professional Liability
Phone: (800) 221-7917 ext. 5427 or (703) 706-5427
Marie Toney is a Senior Executive Sales Associate with Big “I” Professional Liability and brings more than 25 years of insurance industry experience to her role. For the past 17 years, she has worked exclusively with Agents E&O programs, providing expertise, guidance, and support to independent agencies nationwide. Known for her deep product knowledge and commitment to exceptional service, Marie plays a vital role in helping agents protect their businesses and navigate the complexities of professional liability coverage.
Christine Munoz
Director of Retirement & Employee Benefits
Independent Insurance Agents & Brokers of America
127 South Peyton Street • Alexandria, VA 22314
Phone: (800) 848-4401
Email: Christine.Munoz@iiaba.net
Christine Munoz serves as the Director of Retirement & Employee Benefits for the Independent Insurance Agents & Brokers of America, where she leads efforts to deliver high-quality benefits solutions and retirement programs to independent agencies nationwide. With extensive experience in employee benefits and a strong commitment to member service, Christine provides guidance, support, and expertise to help agencies offer competitive, comprehensive benefit packages to their employees. She is a valued resource for agents seeking clarity and confidence in navigating retirement and benefits options. Email Christine or call (800) 848-4401 for more information.
Summer Cole
AVP, Agency Incubation & Development, Big I Advantage®
Phone: 703-706-5453
Summer Cole serves as the Assistant Vice President of Agency Incubation & Development at Big I Advantage®, where she supports the growth and success of independent insurance agencies through innovative programs, resources, and strategic development initiatives. With deep experience in agency operations and a strong commitment to empowering new and emerging agencies, Summer works closely with agents nationwide to provide guidance, tools, and support designed to strengthen their long-term foundation. Her leadership helps drive Big I Advantage’s mission to deliver meaningful, modern solutions to the independent agency channel.